● Sales are won or lost in the conversations sellers are having with customers
● Better conversations equates to more successful sales outcomes
● Mistakes and missed opportunities in conversations, leads to revenue being left on the table.
● Lots of conversations are taking place but companies have a lack of visibility at scale into 'what's going on'
● Managers/Coaches lack time to analyse and improve sales conversations
● Companies struggle to understand what separates their top performers from the rest.
Refract, using AI, does the heavy lifting to solve this challenge.
It transcribes, and analyzes all customer conversations, surfacing meaningful, revenue deﬁning, moments.
Insight is delivered on every call, such as questions asked, talk-time, and key words.
Trends can be identiﬁed to model and replicate traits of top performers.
Calls are searched to ﬁnd most critical or meaningful conversations based on topics or keywords.
Alerts/triggers created for coaches to give feedback on key calls.
Playbooks can be created by building libraries of winning calls or call moments.
Share best practices to help onboard and ramp new hires quicker than ever before.
A vast array of integrations...